Responsible Gaming
at 77cbc — Play Within
Your Limits
77cbc believes that gambling should always be an enjoyable form of entertainment — never a financial burden or a source of distress. Our responsible gaming programme gives every player on our Bangladesh platform the tools, information, and support they need to stay in control of their play at all times.
How 77cbc Protects Players
Responsible gaming is not an afterthought at 77cbc — it is built into every layer of our platform, from account registration through to every session you play.
Strict Age Verification
Every 77cbc account undergoes mandatory age verification during the KYC process. The 77cbc platform is exclusively for adults aged 21 and above. Players who cannot verify their age are denied access and their accounts are permanently closed. No exceptions are made.
Deposit Limits
Set a daily, weekly, or monthly deposit cap in BDT directly from your 77cbc account settings. Once a limit is active, it cannot be increased for at least 24 hours — giving you a built-in cooling-off window before any upward change takes effect. Decreasing a limit takes effect instantly.
Session Time Limits
Control how long you play in a single sitting. You can set a session duration limit from 30 minutes up to 8 hours. When your limit is reached, 77cbc will display a prominent reminder and prompt you to either extend your session consciously or exit the platform for the day.
Self-Exclusion
If you feel that your gambling is no longer under control, you can request a self-exclusion through 77cbc support at any time. Self-exclusion periods range from 30 days to permanent closure. During a self-exclusion period, your account is fully locked and no deposits, withdrawals, or bets can be placed.
Cooling-Off Period
Need a short break without committing to full self-exclusion? A cooling-off period temporarily suspends your 77cbc account for 1, 7, or 30 days. During this window, you cannot log in, deposit, or wager. You can request a cooling-off period at any time by contacting our 24/7 support team.
Reality Checks
77cbc can send you automated reality-check notifications at regular intervals during your session — reminding you how long you have been playing and the net result of your wagers so far. These prompts are designed to keep your sessions grounded and prevent unintentional extended play.
Managing Your Play at 77cbc
All responsible gaming tools are available directly inside your 77cbc account. Here is how to access and use each one.
Log In to Your Account
Visit the 77cbc Login page and sign in with your registered username and password. All responsible gaming controls are located within your account dashboard under the Player Safety section.
Navigate to Player Safety
In your account dashboard, select the Player Safety tab. Here you will find all available responsible gaming tools: deposit limits, session timers, reality check intervals, cooling-off periods, and self-exclusion options.
Set Your Preferences
Choose the tools that are right for your situation. You can set a daily deposit limit in BDT, choose a session duration, and configure how often you receive reality-check alerts. Changes to tighter limits take effect immediately.
Contact Support Anytime
If you are struggling and need immediate account intervention — such as an emergency self-exclusion — contact our 24/7 live support team. They can lock your account immediately while your formal request is processed.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following are common indicators that gambling may be having a harmful impact on your life or the life of someone you care about. If you recognise several of these signs, we strongly encourage you to use the 77cbc self-exclusion tools or reach out to our support team for guidance.
- Spending more money on gambling than you planned, or than you can comfortably afford to lose — including depositing beyond your budget via bKash or Nagad.
- Chasing losses — continuing to bet in an attempt to win back money that has already been lost, often leading to larger and more impulsive wagers.
- Neglecting work, studies, family responsibilities, or social relationships because of time spent gambling or thinking about gambling.
- Feeling anxious, irritable, or restless when attempting to reduce or stop gambling, or when access to gambling is temporarily unavailable.
- Borrowing money, selling personal items, or using funds reserved for essential expenses such as rent, bills, or food in order to fund gambling activity.
- Concealing the extent of your gambling from family members or close friends, including the time spent and the amounts deposited or lost.
- Using gambling as a primary way to escape stress, anxiety, depression, or difficult life circumstances rather than as a form of casual entertainment.
- Making repeated unsuccessful attempts to cut back or stop gambling entirely, despite a genuine desire to do so.
Ask Yourself These Questions
Honest self-reflection is the first step toward safer play. If you answer "yes" to three or more of the following questions, we encourage you to contact our support team or take a cooling-off break.
We Are Committed to Safe & Responsible Play
77cbc takes its duty of care to every player seriously. We monitor account activity for patterns that may indicate problem gambling, proactively reach out to players whose behaviour suggests they may benefit from support, and enforce self-exclusion and cooling-off requests without delay. Our platform is built on the principle that long-term player wellbeing matters more than short-term revenue. We serve the Bangladesh gambling community with integrity, and that means putting player safety at the centre of everything we do.
The 77cbc responsible gaming programme is reviewed and updated regularly. If you have suggestions for how we can better support player safety, please reach out to our team at support at 77cbc.io — your feedback directly shapes how we develop these tools.
Reach Out — We Are Here
If gambling is affecting your wellbeing, finances, or relationships, please do not wait. The 77cbc support team is available around the clock and can help you access the right tools immediately.
77cbc Player Support
Our dedicated support team is available 24 hours a day, 7 days a week. You can reach us through the following channels to request any responsible gaming tool — including emergency account locks — at any time.
Emergency Account Lock
If you need your account locked immediately, contact live chat or email support at 77cbc.io with the subject "Emergency Account Lock". Your account will be suspended within minutes while your formal self-exclusion request is processed.
Formal Self-Exclusion
To initiate a formal self-exclusion period, email support at 77cbc.io with "Self-Exclusion Request" as your subject line. Include your registered username and your preferred exclusion period. We will confirm the exclusion within 24 hours and lock your account immediately upon confirmation.
Limit Adjustment Requests
Deposit, session, and loss limits can be adjusted at any time through your account settings. Requests to lower a limit are actioned immediately. Requests to raise a limit are subject to a mandatory 24-hour waiting period to prevent impulsive decisions during active sessions.
Wellbeing Check-Ins
If our monitoring systems identify patterns of play that may indicate risk — such as extended sessions, rapid deposit sequences, or significant loss streaks — a member of the 77cbc player welfare team may reach out proactively to check in and offer support resources.
Play Smart — Enjoy 77cbc Responsibly
Explore our games and platform features with confidence, knowing that 77cbc has the tools and support systems in place to keep your experience safe and enjoyable.
21+ only. Gambling involves financial risk. If gambling is causing harm, please use the tools above or contact our support team immediately.